PRODUCT RETURN POLICY
No returns on made-to-order goods.
No returns on custom features, NO EXCEPTIONS.
If a product is delivered incorrectly, it is the recipients responsibility to notify TOP within 48 hours. TOP is not responsible for incorrect or damaged packages and shipments 48 hours after they have been received.
PRODUCT TESTING PROGRAM
If you believe a unit or component you received is defective, The Outdoor Plus will gladly test any component at our facility. TOP will cover shipping back to you.
DEFECTIVE:
If an item is found to be defective it will be repaired or replaced at our discretion. TOP will absorb all costs of
outgoing freight and replacement or repair costs if product is in warranty.
NON-DEFECTIVE:
If the product is found to be non-defective it will be returned to the customer – no credit will be given.
Freight coming in are at the customers expense.
TOP ERROR:
If a return is needed due to a mistake on our part, we will issue a RMA and Return Services Label. When
products are received at TOP, credit will be issued for the products and the outgoing freight on the original invoice.
CUSTOMER ERROR:
If an RMA is asked for and covers current new products in the original package, we will authorize
the return. The customer is responsible for the return shipping. When products are received we will issue credit for the
original customer cost less a 25% restocking charge.
Custom orders do not apply.
FREIGHT POLICY
Freight Most orders will be shipped FOB Ontario, California, with a standard shipping carrier selected by TOP unless customer specifically requests their own carrier and account. A freight quote may be requested in advance. TOP works diligently with standard carriers to achieve the best discounts available.
