Missing Items or Parts:
Upon receiving your shipment from the carrier, if you detect a missing box or package, please refrain from signing the delivery receipt. Instead, refuse delivery and allow the shipping carrier to investigate the missing item or package at the terminal from which it was dispatched. Signing for delivery indicates your acceptance of responsibility for all boxes, items, and parts associated with your order.
If, for any reason, you discover missing item(s) or part(s) within your order, promptly contact us at info@selectfireplaceusa.com. We will respond within 1 business day. When reporting missing items, please include the following in your email:
We will expedite the resolution process and communicate with the manufacturer to ensure you receive any missing item(s) or parts.
Shipping Confirmation:
Your shopping experience with us is designed to be safe, secure, and straightforward. Once you place your order, you will receive an email confirmation from us, acknowledging the acceptance of your order and pre-authorization of your credit card for payment. Subsequently, we promptly liaise with our suppliers to verify the availability of the item(s) you requested and their readiness for shipment. If, by any chance, an item is unavailable, we will void the pre-authorization and notify you via email.
All orders are typically processed within 1-2 business days, and you will receive a confirmation email detailing your order and the amount charged to your payment method. Our standard shipping option generally takes between 5-8 days for delivery.
For the most accurate delivery estimate, please feel free to contact us via Chat, phone 657-571-7566, or email at info@selectfireplaceusa.com
Shipment Of Order:
At Select Fireplace USA, we prioritize convenience and efficiency. If your order is in stock, we aim to have it processed within 1-2 days.
Following processing, you will receive email confirmation regarding your payment method, indicating that your order is ready to ship within 5 business days. Throughout the entire purchase process, we keep our customers informed. Shortly after your order is shipped, we will provide tracking information directly from us. If you don't receive tracking information within 5 business days of placing your order, please don't hesitate to follow up via email at info@selectfireplaceusa.com
Please note:
Shipping Options:
All orders are processed within 1-2 days, and our standard "curbside" shipping is included with every order, completely free. Free Standard Shipping typically arrives between 5-8 days.
Shipping Carriers we use include FedEx, Freight Club, UPS, and DHL.
For customization of your delivery option or more information, please contact us at info@selectfireplaceusa.com
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