American Fyre Designs 48” Marseille Fire Bowl

Many homeowners across the nation have recognized the appeal of outdoor fire features in their backyard. Fires provide warmth, a comforting glow, and a sense of calmness, making it easier for us to unwind and relax. American Fyre Designs' outdoor fire features enhance your outdoor living space, transforming your patio into a haven that inspires conversation well into the night - even when the air is chilly. Each product, ranging from fireplaces perfect for stargazing to fire tables ideal for entertaining, is crafted by experts using innovative glass fiber reinforced concrete (GFRC). GFRC contains alkali-resistant glass fiber and acrylic polymer, which strengthens the concrete and makes it durable enough to withstand outdoor elements. The modular construction of American Fyre Designs' products allows for easy assembly, making installation quick and effortless. All fire tables and fire bowls are of exceptional quality and design, manufactured in the USA. They come in various styles, colors, and textures to suit any decor. American Fyre Designs' products warm up your outdoor living space, making it more enjoyable and inviting.

GFRC, or glass fiber reinforced concrete, is a composite material made from cement, glass fibers, aggregates, and polymers. Instead of steel, special alkaline-resistant glass fibers and polymers are used to reinforce the concrete, making GFRC lightweight, durable, weather-resistant, fire-retardant, impermeable, and aesthetically pleasing. This blend of polymers and fibers creates a material that is rust-free, unlike steel.

Robert H. Peterson Co. (“RHP”) warrants your American Fyre Designs product to be free from defects in material and workmanship.

American Fyre Designs (“AFD”) exterior Glass Fiber Reinforced Concrete (GFRC) fire features (“products”), fireplaces, fire tables, fire urns, fire pits, fire bowls, lanterns, firefalls, gas logs, burners, and stainless steel firepit burners for outdoor installation are warranted for THREE (3) YEARS.

AFD electrical components, valves, accessories and controls (excluding batteries, wind guards and screens) are warranted for ONE (1) YEAR.

This warranty does not apply to: product damage caused by burning wood or any fuel other than natural gas or propane; or damage or discoloration to product used in high wind conditions.

Product Registration: CLICK HERE

To initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process.

Could you explain the process of obtaining an RMA (Return Merchandise Authorization)?

Return authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition.

Is there a re-stocking fee?

Yes. If eligible for a return, a 20% re-stocking fee will apply.

What if an RMA is issued by the manufacturer for a warranty?

Some manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.

If I refused damage product, will I need an RMA?

No. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.

Is an RMA the same as a credit?

No. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.

Can I return obsolete or special-order items?

No. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.

What happens if I get an approved RMA but I don’t ship back the product?

RMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.

What happens if the product I am returning is damaged or unsellable upon receipt?

It is our customers’ responsibility to return the product in the same new/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.

Can I return a product that has been installed or burned?

No. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.