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Turn your old fireplace into the stunning centerpiece your home deserves. The new Illume Insert delivers a breathtaking fire that combines the beauty of a natural flame with the convenience of a modern gas appliance. This is more than an upgrade—it’s a complete transformation.
A Captivating Fire: Our advanced elevated burners
are the secret behind the unit’s stunning realism. They
produce a dynamic, multi-dimensional flame that
rises and dances with lifelike depth. This, along with
a powerful triple burner system and an underlit ember
bed that radiates a vibrant, warm glow, creates a truly
authentic experience.
An Expansive View: Enjoy the full, dramatic beauty of the
fire through a generous 19" H x 281/4" W glass viewing
area. It’s a captivating show from any angle in the room.
Cozy Warmth: With an adjustable heat output from
21,000 to 32,000 BTUs, the Kennedy offers a versatile
heat source for a wide range of rooms. A built-in blower
circulates warm air to ensure your space feels cozy and
comfortable from corner to corner.
Effortless Control: The included full-function remote
control lets you manage the flame height, blower speed,
and lighting with ease.
| Component | Coverage Period | Labor Coverage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Firebox, heat exchanger | 15 years | 1 year | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Main burner | 15 years | 1 year | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Gas control valve and related control components (pilot assembly, spark electrode flame sensors, thermopile) | 1 year | 1 year | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Electrical components (internal blowers, ignition control module, wiring, switches, remote control systems, blower control module, accent bulbs) |
1 year | 1 year | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Firebox media (logset, glass beads, river rocks) | 1 year | 1 year | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Glass (thermal breakage) | 1 year | 1 year | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Plated, painted finishes (including interior reflective glass) * |
1 year | 1 year | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Refractory lining | 1 year | 1 year | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mesh/Glass safety barriers | 1 year | 1 year | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Power vent termination | 1 year | 1 year | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Montigo terminations* | 10 years | 1 year | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Montigo venting (excluding termination) | 15 years |
1 year |
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To initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process.
Could you explain the process of obtaining an RMA (Return Merchandise Authorization)?
Return authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition.
Is there a re-stocking fee?
Yes. If eligible for a return, a 20% re-stocking fee will apply.
What if an RMA is issued by the manufacturer for a warranty?
Some manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.
If I refused damage product, will I need an RMA?
No. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.
Is an RMA the same as a credit?
No. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.
Can I return obsolete or special-order items?
No. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.
What happens if I get an approved RMA but I don’t ship back the product?
RMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.
What happens if the product I am returning is damaged or unsellable upon receipt?
It is our customers’ responsibility to return the product in the same new/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.
Can I return a product that has been installed or burned?
No. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.