{"product_id":"dimplex-ignite-quest-electric-fireplace","title":"Dimplex Ignite Quest Electric Fireplace","description":"\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eThe \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003eDimplex Ignite Quest Electric Fireplace\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e combines the classic proportions of a traditional firebox with the clean, contemporary look of a modern built-in fireplace. Cool-touch glass and Dimplex’s patented \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003eMulti-Fire® flame technology\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e create a realistic, layered flame presentation, while the included \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003equick-connect movable logs\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e and \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003etumbled glass embers\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e add authentic hearth-inspired texture—without the need for wood, ash, gas, or venting.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eDesigned for versatile installation, the \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003eIgnite Quest\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e can be fully recessed as a front-facing fireplace or configured with the optional installation accessory kit for \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003eleft-corner, right-corner, or three-sided bay installations\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e. Create a personalized fire experience with \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e9 flame themes, 3 ember-bed themes, adjustable brightness, and 4 flame-speed settings\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e. Crackling sound effects, integrated touch controls, an included wall-mountable remote, and the \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003eDimplex Flame Connect App\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e make it easy to control the fireplace from wherever you are.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cspan\u003eSpecifications:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eQuest 30\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable class=\"table table-bordered\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDimensions\u003c\/td\u003e\n\u003ctd\u003e30-5\/8\"W x 36-5\/8\"H x 17-1\/2\"D\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFlame Only\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFlame Technology\u003c\/td\u003e\n\u003ctd\u003eOptiflame®\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFraming Dimensions\u003c\/td\u003e\n\u003ctd\u003e30-3\/4\"W x 37-1\/8\"H x 18\"D\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeat Operation\u003c\/td\u003e\n\u003ctd\u003eComfort$aver® supplemental heating system\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeating Range\u003c\/td\u003e\n\u003ctd\u003eUp to 1,000 sq. ft.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRemote Features\u003c\/td\u003e\n\u003ctd\u003eControls flame themes, heat, fan-only mode, flame speed, brightness, sound volume, timer, and fireplace operation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVoltage\u003c\/td\u003e\n\u003ctd\u003e120V \/ 240V\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWattage\u003c\/td\u003e\n\u003ctd\u003e1,500W at 120V \/ 2,500W at 240V\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWiring\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp\u003eHardwire; included 120V plug kit\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e\u003cstrong\u003eQUEST 36\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable class=\"table table-bordered\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDimensions\u003c\/td\u003e\n\u003ctd\u003e36-1\/8\"W x 36-5\/8\"H x 17-1\/2\"D\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFlame Technology\u003c\/td\u003e\n\u003ctd\u003eMulti-Fire®\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFraming Dimensions\u003c\/td\u003e\n\u003ctd\u003e36-3\/4\"W x 37-1\/8\"H x 18\"D\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeat Operation\u003c\/td\u003e\n\u003ctd\u003eFlame-only, flame with heat, and heat-only operation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeating Range\u003c\/td\u003e\n\u003ctd\u003eUp to 1,000 sq. ft.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRemote Features\u003c\/td\u003e\n\u003ctd\u003eControls flame themes, heat settings, flame-only operation, fan-only operation, brightness, sound volume, timer, and fireplace operation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVoltage\u003c\/td\u003e\n\u003ctd\u003e120V \/ 240V\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWattage\u003c\/td\u003e\n\u003ctd\u003e1,500W at 120V \/ 2,500W at 240V\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWiring\u003c\/td\u003e\n\u003ctd\u003eHardwire; 120V and 240V hardwire capability\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e\u003cstrong\u003eQUEST 42\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable class=\"table table-bordered\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDimensions\u003c\/td\u003e\n\u003ctd\u003e42-1\/8\"W x 36-5\/8\"H x 17-1\/2\"D\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFlame Only\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFlame Technology\u003c\/td\u003e\n\u003ctd\u003eOptiflame®\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFraming Dimensions\u003c\/td\u003e\n\u003ctd\u003e42-3\/4\"W x 37-1\/8\"H x 18\"D\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeat Operation\u003c\/td\u003e\n\u003ctd\u003eComfort$aver® supplemental heating system\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeating Range\u003c\/td\u003e\n\u003ctd\u003eUp to 1,000 sq. ft.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRemote Features\u003c\/td\u003e\n\u003ctd\u003eControls flame themes, heat settings, fan-only mode, flame speed, brightness, sound volume, timer, and fireplace operation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVoltage\u003c\/td\u003e\n\u003ctd\u003e120V \/ 240V\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWattage\u003c\/td\u003e\n\u003ctd\u003e1,500W at 120V \/ 2,500W at 240V\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWiring\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp\u003eHardwire; included 120V plug kit\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e\u003cstrong\u003eQUEST 46:\u003c\/strong\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable class=\"table table-bordered\" style=\"width: 100%; height: 215.532px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 17.9203%; height: 19.5938px;\"\u003eDimensions\u003c\/td\u003e\n\u003ctd style=\"width: 79.3258%; height: 19.5938px;\"\u003e48-5\/8\"W x 36-5\/8\"H x 17-1\/2\"D\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 17.9203%; height: 19.5938px;\"\u003eFlame Only\u003c\/td\u003e\n\u003ctd style=\"width: 79.3258%; height: 19.5938px;\"\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 39.1875px;\"\u003e\n\u003ctd style=\"width: 17.9203%; height: 39.1875px;\"\u003eFraming Dimensions\u003c\/td\u003e\n\u003ctd style=\"width: 79.3258%; height: 39.1875px;\"\u003e48-3\/4\"W x 37-1\/8\"H x 18\"D\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 17.9203%; height: 19.5938px;\"\u003eHeat Operation\u003c\/td\u003e\n\u003ctd style=\"width: 79.3258%; height: 19.5938px;\"\u003eComfort$aver® fan-forced supplemental heating\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 17.9203%; height: 19.5938px;\"\u003eHeating Range\u003c\/td\u003e\n\u003ctd style=\"width: 79.3258%; height: 19.5938px;\"\u003eUp to 1,000 sq. ft.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 39.1875px;\"\u003e\n\u003ctd style=\"width: 17.9203%; height: 39.1875px;\"\u003eRemote Features\u003c\/td\u003e\n\u003ctd style=\"width: 79.3258%; height: 39.1875px;\"\u003eControls flame themes, heat settings, fan-only mode, flame speed, brightness, sound volume, timer, and fireplace operation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 17.9203%; height: 19.5938px;\"\u003eVoltage\u003c\/td\u003e\n\u003ctd style=\"width: 79.3258%; height: 19.5938px;\"\u003e120V \/ 240V\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 17.9203%; height: 19.5938px;\"\u003eWattage\u003c\/td\u003e\n\u003ctd style=\"width: 79.3258%; height: 19.5938px;\"\u003e1,500W at 120V \/ 2,500W at 240V\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5938px;\"\u003e\n\u003ctd style=\"width: 17.9203%; height: 19.5938px;\"\u003eWiring\u003c\/td\u003e\n\u003ctd style=\"width: 79.3258%; height: 19.5938px;\"\u003eHardwire; 120V 3-wire connection or 240V 4-wire connection\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eAbout Dimplex\u003c\/h3\u003e\n\u003cp\u003eDimplex is a leading company in the electric heating solutions and fireplace industry. Since its establishment in 1973, Dimplex has been providing energy-efficient and environmentally-friendly products to customers worldwide. Their products are designed to offer optimal comfort and convenience to customers, while reducing their energy consumption and costs.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eOne of Dimplex's main advantages is their commitment to innovation. They continuously invest in research and development to create new technologies and designs that improve the performance and energy efficiency of their products. As a result, Dimplex has received numerous awards and accolades for their innovative solutions.\u003c\/p\u003e\n\u003cp\u003e Another key advantage of Dimplex's products is their versatility. They offer a wide range of products suitable for various settings, including electric fireplaces, electric stoves, baseboard heaters, and wall-mounted heaters. Additionally, their products can be controlled with a mobile app, which allows customers to manage their heating preferences from anywhere at any time. This level of control and convenience has made Dimplex a popular choice for both residential and commercial customers.\u003c\/p\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003cp\u003eIn the event of a problem with a product, we advise customers to contact the manufacturer's technical support lines to identify the issue and obtain any necessary part numbers. Having part numbers and serial numbers on hand is crucial for a successful call and throughout the warranty process. While we encourage troubleshooting and information gathering to file a warranty claim, we do not recommend initiating a claim directly with the manufacturer. Instead, please use our web form to submit a warranty claim, and we'll take care of the rest.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eAlthough all warranties are subject to the manufacturer's terms and conditions, submitting a claim directly to them can hinder our warranty team's ability to assist you through the process. We strive to support you and your customers in the best possible way, and our experience allows us to ensure a quick and transparent warranty process. Trust us to submit any claims on your behalf, as we are committed to providing the most efficient and effective service.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eTo begin your warranty claim, simply fill out our\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/afdistributors.com\/warranty-policy\/\" target=\"_blank\"\u003e\u003cstrong\u003ewarranty claim web form\u003c\/strong\u003e.\u003cspan\u003e \u003c\/span\u003e\u003c\/a\u003e It is important to provide all the required information in the form, as these fields are mandatory and necessary for the manufacturer. After submitting the form, our customer service team will process it and forward it to the warranty department. If any further information is required, our team will contact you to request it.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Claim Process\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e1. Reach out to the manufacturer’s tech support to troubleshoot the issue and gather any applicable part numbers, case numbers, etc.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e2. Complete and submit the\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/afdistributors.com\/warranty-policy\/\" target=\"_blank\"\u003ewarranty claim web form\u003c\/a\u003e\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003ewith all required information.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e3. Our warranty team submits the claim to the manufacturer on your behalf and sends confirmation that it was sent.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e4. We will provide any updates received from the manufacturer such as ETAs and tracking info.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is the estimated time for receiving a replacement part?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eLead times can differ, particularly if items are out of stock. In such cases, the manufacturer may directly ship the product to the end customer. However, if drop-shipping is not an option, the item will be shipped to the dealer or distributor. If warranty items arrive at our warehouse, we will dispatch them as soon as possible.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs it possible to receive a replacement log set if the received one has a broken log?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eTypically, manufacturers provide individual log replacements, so there is no need to purchase a new log set entirely. If the product appears to be damaged upon delivery, it is advisable to refuse the shipment. This will change the nature of the problem from a warranty issue to a freight issue.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs it recommended to have a licensed professional carry out the installation of my product?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eCertainly, we strongly advise engaging a licensed professional to install and maintain your product. In some cases, manufacturers may not honor warranties or claims if the product was installed by an unlicensed individual.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs it possible to file both a freight claim and a warranty claim for the same product?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eNo, it is not possible to file both a freight claim and a warranty claim for the same product. If there is visible or hidden damage to the product, it should always be reported as a freight claim within 48 hours of its arrival at your facility. Approvals are subject to the delivery carrier but must be submitted within 48 hours of delivery. If the problem is due to a defective part, then it will be considered a warranty issue. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003cspan\u003eReturn Policy\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eTo initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCould you explain the process of obtaining an RMA (Return Merchandise Authorization)?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eReturn authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs there a re-stocking fee?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eYes. If eligible for a return, a 20% re-stocking fee will apply.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat if an RMA is issued by the manufacturer for a warranty?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eSome manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIf I refused damage product, will I need an RMA?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eNo. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs an RMA the same as a credit?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eNo. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I return obsolete or special-order items?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eNo. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat happens if I get an approved RMA but I don’t ship back the product?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eRMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat happens if the product I am returning is damaged or unsellable upon receipt?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIt is our customers’ responsibility to return the product in the same new\/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I return a product that has been installed or burned?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eNo. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and\/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.\u003c\/span\u003e\u003c\/p\u003e","brand":"Dimplex","offers":[{"title":"30\"","offer_id":52671795101976,"sku":"QST30","price":3239.99,"currency_code":"USD","in_stock":true},{"title":"36\"","offer_id":52671795134744,"sku":"QST36","price":3959.99,"currency_code":"USD","in_stock":true},{"title":"42\"","offer_id":52671795167512,"sku":"QST42","price":4499.99,"currency_code":"USD","in_stock":true},{"title":"48\"","offer_id":52671795200280,"sku":"QST48","price":5399.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0823\/2671\/6696\/files\/Screenshot2026-09-12at10.48.56PM.png?v=1789278572","url":"https:\/\/selectfireplaceusa.com\/products\/dimplex-ignite-quest-electric-fireplace","provider":"Select Fireplace USA","version":"1.0","type":"link"}